About
Professional profile
Ten years putting complex platforms into production — discovery through go-live, and the hypercare window that decides whether a rollout actually sticks.
I'm Christopher Jones Magalona, a Senior Implementations Manager and Technical Project Manager with extensive experience delivering complex SaaS and web platform implementations at scale. I operate at the intersection of program execution and product operations, leading cross-functional teams through phased deployments, driving adoption, and accelerating time to value.
As a Senior Project Manager and Implementations Manager, my expertise spans end-to-end implementation delivery, product operations, enterprise integrations, and client change management. I excel at translating customer requirements into technical solutions, managing complex dependencies, and stabilizing platforms post-launch in fast-paced, global environments. My project management approach combines technical expertise with strategic leadership.
Senior Implementations Manager
AI-enabled recruiting and talent matching core products
- Led end-to-end implementations of AI-enabled recruiting and talent-matching core products for multiple enterprise clients
- Managed highly customized integrations with platforms including Salesforce and Ceipal
- Executed implementations phase by phase, reducing delivery timelines from 6-12 months down to 2-4 months
- Owned go live execution and post go live hypercare, leading issue triage and stabilization
Senior Project Manager
Web, SaaS, e-commerce, and tourism projects
- Directed end-to-end delivery of web, SaaS, e-commerce, and tourism projects
- Supervised multiple Project Managers across technology and marketing
- Transformed a SaaS real estate platform into a multi-tenant product, cutting customization time 95%
- Deployed high-traffic e-commerce applications, raising sales 35% and cutting dev time 20%
Quality Assurance & Project Manager
Crawler software, SaaS inventory systems, and advertising platforms
- Led QA and project management for crawler software and SaaS inventory systems
- Managed end-to-end crawler lifecycles, boosting efficiency 25% and client sign-ups 60%
- Enhanced QA for advertising and SaaS tools, cutting post-launch bugs 30%
- Coached and scaled a global QA/dev team, raising productivity through Agile practices
Project Coordinator & Executive Assistant
Painting and construction projects
- Managed 40+ painting and construction projects annually with 95% client satisfaction
- Implemented project tracking/reporting, improving budget forecasts and cutting admin overhead 25%
- Optimized HubSpot CRM, fueling 40% pipeline growth ($1M+) and boosting lead conversions 35%
- Delivered strategic support to leadership, streamlining workflows and strengthening executive decision-making
Operations Manager
Technical, customer, and billing support operations
- Launched a new call center site by streamlining processes and applying project management practices
- Managed supervisor performance, coaching, and training
- Fostered collaboration that improved team productivity and customer satisfaction
Certifications
Certified Internal Auditor for ISO/IEC 27001:2013 ISMS
Bureau Veritas Group
September 2022 - Present
Certified in Web Development NC III
TESDA: Technical Education and Skills Development Authority
August 2022 - August 2027
Offensive Security and Ethical Hacking
OpenLearning / AMA Computer College Makati
January 2025 - April 2025